PDF, PNG, SVG, JPEG, HEIC or WEBP. Vector is sharpest, but a clean raster file or a good photo of an existing sign is usually enough — we redraw it before cutting.

Yes. We send a wall proof within one business day. Nothing is cut until you approve it, and revisions at this stage are free.

Almost always. Send the largest version you have and we will trace it into a clean vector outline. If something cannot be reproduced faithfully — very fine text, thin hairlines — we say so before cutting, not after.

Usually yes. Send the model name, a photo of the fixture and the glass diameter if you can measure it. We confirm the fit before taking the order.

One unit. A single projector to a single shop is as normal here as twenty to a venue group.

Yes — order a replacement lens. Same fixture, new message. Seasonal swaps are common with restaurants and venues.

Proof in one business day, cutting and assembly after approval. Events with a fixed date should tell us the date in the first message — we schedule rush jobs by deadline and confirm feasibility before you pay.

It depends on two things: how far the fixture sits from the surface, and how much area you need to cover. Short indoor throws suit 10W–30W, shopfronts and mid-size rooms sit around 50W–100W, large venues and facades go to 200W and up. Tell us the distance and we will name the model.

A working rule: image diameter is roughly 35% of the distance from the lens to the surface. At 3 ft you get about 13 in, at 6 ft about 25 in, at 10 ft about 42 in, at 12 ft about 50 in. Exact figures come with your proof.

Yes. Outdoor housings are sealed against rain, dust and temperature swings. Indoor versions run cooler and quieter, which matters in restaurants and quiet rooms.

Yes. The bracket rotates, so the same fixture aims at a wall, a floor, a walkway or a ceiling. It is a projector, not a spotlight — the surface is whatever you point it at.

A GOBO projector throws a fixed image — your logo, a monogram, a pattern cut into glass. A water wave light throws moving ripples instead. If the surface needs to carry your name, you want the GOBO. If it needs atmosphere, you want the water wave.

These are made for evenings, interiors and shaded surfaces. In direct midday sun the image washes out — that is physics, not a fault. On a shaded wall, an indoor ceiling or after dusk, the mark reads clearly.

Further than most people need, and the answer depends on the model and how much brightness you are willing to trade for distance. Send us the throw distance and the size of the surface; we will tell you which unit holds the image crisply at that range.

The LED source is rated for years of nightly use, and the lens is glass, not film — it does not fade or discolour. The parts that wear are the ones you can replace without changing the fixture.

From our workshop in Guangdong, China. Typical express transit to the United States is 7–12 business days. Tracking is issued as soon as the parcel moves.

Any duty or tax charged by your country is the buyer’s responsibility and is collected by the carrier, not by us. Ask us for an estimate before a large order.

Email info@haisulume.com with photos of the carton and the unit. Damage in transit is on us — we replace or refund. Full terms sit in our Refund Policy.

That is exactly what the proof stage prevents — you approve the image before anything is cut. If a delivered unit does not match the approved proof, contact us and we fix it. Change-of-mind returns are covered in the Refund Policy.

Yes. Multi-unit orders and repeat programmes for chains, churches and event companies go through the same proof process, with consolidated shipping. Email us the quantity and deadline for a quote.